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Frequently Asked Questions
How many years of experience do you have in the heat pump industry?
We have extensive experience in the field of heat pumps for more than 17 years, maintaining rapid growth and consistent innovation in geothermal and air source systems.
Do you accept OEM & ODM service requests?
Yes. We can produce standard products under your brand, modify specifications to satisfy personalized requirements, or collaborate to design and produce entirely new products.
What kind of support is offered to global clients?
We provide comprehensive support including product certifications for local markets, technical manuals, catalogs, and assistance with industry exhibitions and local media promotion.
What is the typical delivery time for a Heat Pump order?
Generally, it is 1-5 working days if the goods are in stock. For non-stock items, delivery typically takes 15-25 working days depending on the order quantity.
How do you manage regional channel competition?
To ensure healthy market competition, we avoid selling identical products to multiple clients in the same region. We also offer exclusive agent rights to partners with strong sales and service capabilities.
How quickly can I expect a response after sending an inquiry?
Inquiry messages are checked daily. A dedicated manager will contact you within 24 hours to discuss your specific requirements.
PeakWay Pump
