How about your delivery time?
Generally, it will take 30 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
What is your term of delivery?
We support EXW, FOB, CIF, and other standard international trade terms.
What is your terms of packing?
Generally, we pack the heat pump in brown cartons or plywood. For authorized patent holders, we can provide branded packaging options.
What is your sample policy?
We can supply the sample if we have ready parts in stock, but the customers are responsible for the sample cost and the courier fees.
Do you test all your goods before delivery?
Yes, we perform a 100% test on all units before they are packed for delivery to ensure quality.
How long is the guarantee time?
We provide a 3-year warranty on the whole unit. We also provide 1.5% free spare parts for maintenance according to the order cost during the warranty period.