Frequently Asked Questions
?What is your primary business model?
We are a professional manufacturer specializing in energy storage systems and high-efficiency heating solutions, established with extensive experience in the industry.
?Do you provide OEM and ODM services?
Yes, we offer comprehensive OEM and ODM services. Please note that there is a minimum order quantity (MOQ) requirement for customized orders.
?How are the products shipped internationally?
We work with long-term cooperative freight forwarders who are highly professional in handling specialized equipment and battery-integrated systems for both sea and air transport.
?What is the standard warranty period for your heat pumps?
Our standard warranty period ranges from 3 to 10 years, depending on the specific model and project requirements.
?Why should we choose your products over other suppliers?
We focus on the entire ecosystem of energy efficiency, including PCS, BMS, battery packs, and advanced heating systems, ensuring seamless integration and superior performance.
?How do you handle after-sales service?
We provide dedicated technical support and after-sales maintenance guidance to ensure the long-term stable operation of all installed units.